COMPLAINT HANDLING - PORSCHE INSURANCE
Customer satisfaction is a top priority for Porsche Insurance.
Nevertheless, in the course of our operations, you may find our service unsatisfactory.
You can file a complaint through the following channels.
TO FILE A COMPLAINT
BY PHONE
In office hours: +36 1 450 2853
Telephone helpdesk on Mondays:
17:00h-20:00h: +36 1 465 4783
PERSONALLY
In our Customer Service Centre at Budapest, Fáy St. 27. 2. floor in office hours
Monday: 08:30-17:00
Tuesday: 08:30-16:00
Wednesday: 08:30-16:00
Thursday: 08:30-16:00
Friday: 08:30-14:30
BY POST
1139 Budapest, Fáy St. 27. or 1396 Pf.: 490
FURTHER INFORMATION
We will respond to your complaint within 30 days of receiving it, in accordance with the statutory requirements.
Please be informed that at your request, your complaint submitted on the complaint form will be sent to the Consumer Protection Centre of the Hungarian National Bank (MNB) or to the Financial Arbitration Board free of charge.
You can find our complaint handling policy and complaint form here: